Terms of service

Last Updated: September 3, 2026

These Terms & Conditions govern your access to and use of the Rover Island website and the purchase of products through it.

By browsing the website, creating an account, or placing an order, you agree to these Terms. If you do not agree to these Terms, please do not use the website or place an order.

Rover Island is an online-only beauty retailer serving customers across the United Arab Emirates. All orders are placed online and delivered to customers.

Who We Are

Rover Island is an Online Store based in UAE operated under the name BOGT General Trading LLC, offers K-Beauty, skincare, makeup, haircare, body-care, and related beauty products from a wide range of brands.

Rover Island does not operate a customer-facing physical retail store. All orders are placed through our website and delivered to customers across the UAE.

Our operational address is:

Jebel Ali Freezone, Dubai, United Arab Emirates

This is an operational address and is not a walk-in retail location.

For customer support:

Email: support@roverisland.com
WhatsApp: +971 55 640 7089

Rover Island Online Store (roverisland.com) is operated by BOGT General Trading L.L.C, a company registered in Dubai, United Arab Emirates.

Eligibility to Use This Site

You must be legally capable of entering into a binding contract to place an order through Rover Island.

By using the website or placing an order, you confirm that the information you provide is accurate and complete.

If you place an order on behalf of another person or a business, you confirm that you have the authority to do so.

Your Account

Customers may create an account to access certain features of the Rover Island website.

If you create an account, you are responsible for:

Keeping your login credentials confidential
Providing accurate account information
Keeping your information up to date
All activity carried out through your account

If you believe your account has been accessed without your permission, please contact us immediately using the details at the end of these Terms.

We may suspend or restrict an account where reasonably necessary to protect our customers, website, systems, or business.

Products, Pricing & Availability

We make reasonable efforts to ensure that product names, descriptions, images, prices, availability, and other information displayed on our website are accurate.

However, occasional errors or differences may occur.

Prices are displayed in AED and may change before an order is placed.
Product availability may change without notice.
Product images may differ slightly from the actual product due to packaging changes, photography, lighting, or differences between displays.
Brands may change product packaging, ingredients, formulations, labels, or product presentation.
Product availability is not guaranteed until your order has been confirmed.

If we identify a material pricing, product, or availability error after you place an order, we may contact you before proceeding.

You may then choose to continue with the corrected information or cancel the affected order.

If a product becomes unavailable after you place an order, we will contact you and may offer an alternative product or an appropriate refund.

Product Authenticity

Rover Island is committed to providing genuine beauty and personal-care products.

Products sold through Rover Island are sourced through direct relationships with selected brands and through authorised distributors and legitimate commercial channels. We do not intentionally sell counterfeit products.

We do not represent that every product is purchased directly from its manufacturer. Products may be sourced through authorised distributors or other legitimate supply channels.

Packaging, labels, seals, colours, and product appearance may change when manufacturers release updated packaging or product versions.

If you have a concern regarding the authenticity, condition, packaging, batch information, or expiry of a product you received, please contact us at support@roverisland.com before using the product where reasonably possible.

We may request photographs, order details, batch or lot information, packaging information, or other details necessary to investigate the concern.

Product Information & Beauty Disclaimer

We make reasonable efforts to provide accurate product information, including descriptions, ingredients, sizes, usage information, and manufacturer-provided details where available.

However, customers should always refer to the product packaging and manufacturer's instructions for the most current information.

Beauty, skincare, haircare, cosmetic, and personal-care products may produce different results for different individuals.

Individual results may vary depending on factors such as skin type, hair type, sensitivities, allergies, product combinations, and method of use.

Information provided on the Rover Island website is for general product-information purposes and does not constitute medical, dermatological, pharmaceutical, or professional advice.

If you have allergies, sensitivities, a medical condition, or any other concern about using a product, you should review the ingredients and manufacturer's warnings and seek appropriate professional advice before use.

Nothing in this section limits any consumer right or legal remedy that cannot be excluded under applicable law.

Orders & Payment

We currently offer payment methods that may include:

Cash on Delivery (COD)
Online card payment
Tabby, where available and eligible

All transactions are processed in AED.

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation confirms that we have received your order. An order is considered confirmed for fulfilment once Rover Island has accepted the order and issued the applicable confirmation.

We reserve the right to refuse, limit, delay, or cancel an order where reasonably necessary, including in cases involving:

Suspected fraud or unauthorised activity
Pricing or listing errors
Product availability issues
Payment verification issues
Incorrect or incomplete customer information
Abuse of promotions
Technical errors
Unusual or potentially fraudulent ordering activity

If we cancel an order that has already been paid for, we will arrange an appropriate refund through the applicable payment method, subject to applicable law.

Cash on Delivery

Where COD is available, payment is collected upon delivery.

Customers placing COD orders agree to provide accurate contact and delivery information and to reasonably cooperate with the delivery process.

COD availability may be restricted based on factors such as order value, delivery location, product eligibility, operational requirements, or previous unsuccessful or refused deliveries.

Repeated refusal or failure to accept legitimate COD orders may result in COD being unavailable for future orders.

Tabby Payments

Where Tabby is offered as a payment option, your use of Tabby's payment services is also subject to Taby's applicable terms, eligibility requirements, approval process, and privacy practices.

Rover Island does not control Tabby's approval decisions, payment schedules, account restrictions, or other decisions made independently by Tabby.

Selecting Tabby as a payment method does not guarantee approval for instalment or deferred-payment services.

Any payment arrangement created through Tabby may be governed by the agreement between you and Tabby.

Shipping & Delivery

We deliver orders across the United Arab Emirates.

Delivery costs, estimated timeframes, available delivery options, and other shipping conditions are set out in our Shipping & Delivery Policy, which forms part of these Terms.

We may use QUIQUP and other delivery or logistics providers to fulfil orders.

Customers are responsible for providing accurate and complete delivery information, including:

Full name
Mobile number
Emirate
Area
Building, villa, or unit information
Street information
Delivery instructions where necessary

We aim to deliver orders within the timeframes stated in our Shipping & Delivery Policy.

However, delivery times are estimates unless expressly stated otherwise and may be affected by circumstances outside our reasonable control, including courier disruptions, traffic, weather, public holidays, incorrect addresses, customer unavailability, or other operational circumstances.

Where necessary to fulfil an order, we may provide the courier or logistics provider with relevant information such as your name, telephone number, delivery address, and order details.

Returns, Exchanges & Refunds

Our return, exchange, and refund rules are set out in our Returns & Refund Policy, which forms part of these Terms.

Please review that policy before placing an order.

Certain beauty and personal-care products may not be eligible for return once opened, used, unsealed, or otherwise rendered unsuitable for resale, where permitted by applicable law.

This may include hygiene-sensitive products such as cosmetics, skincare, haircare, and personal-care products.

This restriction does not affect applicable consumer rights relating to defective, damaged, incorrect, or otherwise non-conforming products.

Damaged, Incorrect or Missing Products

If you receive a product that is damaged, incorrect, defective, missing, or materially different from what you ordered, please contact us as soon as reasonably possible.

We may ask you to provide:

Your order number
Photographs of the product
Photographs of the packaging
A description of the issue
Other information reasonably required to investigate the matter

Where appropriate, we may arrange a replacement, refund, or other suitable remedy in accordance with our Returns & Refund Policy and applicable law.

Customers should retain the relevant product and packaging until the issue has been reviewed where we reasonably request this.

Order Cancellations

You may request cancellation of an order by contacting our Customer Support team as soon as possible.

Cancellation requests should be submitted through:

Email: support@roverisland.com
WhatsApp: +971 55 640 7089

Cancellation is not guaranteed once an order has entered processing, packing, dispatch, or delivery.

If an order has already been dispatched, the request may instead be handled under our Returns & Refund Policy.

Where a cancellation is accepted and payment has already been collected, any applicable refund will be processed through the relevant payment method.

Promotions, Discounts & Offers

Rover Island may offer promotions from time to time, including:

Discount codes
Percentage discounts
Fixed-value discounts
Bundle offers
Quantity discounts
Buy-one/get-one offers
Free-shipping offers
Gifts with purchase
Limited-time offers
Other promotional campaigns

Promotions may have additional conditions, including:

Minimum order values
Eligible products
Eligible brands
Maximum discount amounts
Validity periods
Customer or order limits
Exclusions
Other promotional requirements

Unless expressly stated otherwise:

Promotional codes cannot be exchanged for cash.
Promotional codes may not be combined.
Promotions may not apply to all products.
Promotions may be limited to one use per customer or order.
Promotions may end when the stated validity period expires or available promotional quantities are exhausted.

Where a promotion has specific terms, those terms will apply to that promotion.

Promotional Errors

If a technical or other obvious error causes a promotion, discount, price, or offer to be displayed incorrectly, Rover Island reserves the right to correct the error.

Where reasonably necessary, we may contact affected customers before fulfilling an order.

Nothing in this section is intended to limit any mandatory consumer rights under applicable UAE law.

Intellectual Property

All content on the Rover Island website, including:

Text
Product descriptions
Graphics
Logos
Images
Photography
Videos
Website design
Layouts
Original marketing materials

is owned by, licensed to, or used with permission by Rover Island, its business operator, or the respective rights holders and brand owners.

You are granted a limited, non-exclusive, non-transferable right to access and use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, republish, scrape, commercially exploit, or create derivative works from Rover Island website content without appropriate permission.

Nothing in these Terms transfers ownership of intellectual property to you.

Reviews & Customer Content

Customers may submit product reviews, ratings, photographs, videos, testimonials, questions, or other content through Rover Island.

You are responsible for ensuring that content you submit is truthful, relevant, lawful, and does not infringe another person's rights.

You must not submit content that:

Is fraudulent or misleading
Infringes intellectual-property rights
Contains another person's private information without permission
Contains unlawful or abusive material
Contains malicious software
Impersonates another person or business
Promotes illegal activity

By submitting content to Rover Island, you grant us a non-exclusive right to use, reproduce, display, publish, adapt, and distribute that content for purposes including website display, product information, marketing, social media, advertising, customer service, and business improvement.

We may remove or decline to publish content that we reasonably believe violates these Terms or is otherwise inappropriate.

Prohibited Use

When using the Rover Island website, you agree not to:

Use the website for an unlawful purpose
Violate applicable laws or regulations
Infringe the rights of Rover Island or any third party
Attempt to gain unauthorised access to our systems or data
Introduce malicious software or code
Disrupt or interfere with website operation
Scrape or systematically extract website content without permission
Manipulate prices, promotions, reviews, or website functionality
Create fraudulent orders or accounts
Submit false information
Abuse promotional offers
Use the website to conduct fraudulent or deceptive activity

We may restrict or terminate access where reasonably necessary to protect our customers, website, systems, or business.

Fraud & Order Abuse

We may use reasonable measures to detect and prevent fraud, unauthorised transactions, abuse, and suspicious activity.

We may investigate, restrict, delay, or cancel orders where we reasonably believe there is:

Fraudulent activity
Payment abuse
Promotion abuse
Multiple-account abuse
False customer information
Unauthorised account activity
Unusual ordering behaviour
Attempts to manipulate our systems

Where an order is cancelled after payment has been received, any applicable refund will be processed through the relevant payment method, subject to applicable law.

Third-Party Links & Services

Our website may contain links to third-party websites, services, or platforms, including social media platforms, brand websites, payment services, and other external services.

Third-party services operate independently and may have their own terms, privacy policies, cookies, and data practices.

Rover Island does not control and is not responsible for the content, availability, privacy practices, security, or policies of third-party websites that we do not operate.

Your use of a third-party service may be subject to that provider's own terms and conditions.

Website Availability & Accuracy

We make reasonable efforts to keep the Rover Island website available and accurate.

However, we do not guarantee that:

The website will always be available
The website will always operate without interruption
All information will always be completely error-free
All products will always be available
Third-party services will always operate without interruption
Website content will always reflect the most recent manufacturer information

We may update, modify, suspend, or discontinue parts of the website where reasonably necessary.

Disclaimers & Limitation of Liability

We take reasonable care to ensure that the information on our website is accurate and that products supplied by Rover Island are genuine.

However, to the maximum extent permitted by applicable law, the website and certain website services are provided on an available basis and may occasionally contain errors, interruptions, or limitations.

Rover Island is not responsible for losses caused by circumstances outside our reasonable control, including certain failures or delays involving third-party payment providers, courier services, telecommunications networks, hosting providers, or other external services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms removes or reduces any mandatory consumer rights or remedies available under UAE law.

Where Rover Island is legally responsible for a loss, our liability will be determined in accordance with applicable law.

Events Beyond Our Reasonable Control

Rover Island will not be responsible for delays or failures caused by circumstances reasonably beyond our control.

These may include:

Severe weather
Natural disasters
Government actions
Public emergencies
Transport disruptions
Courier disruptions
Telecommunications failures
Major technical failures
Cybersecurity incidents
Labour disruptions
War or civil unrest
Other circumstances beyond our reasonable control

Where reasonably possible, we will take appropriate steps to minimise the impact of such events.

Privacy

Your use of Rover Island is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, protect, and share personal information, including information relating to:

Customer accounts
Orders
Payments
Delivery
Cookies
Analytics
Advertising
Marketing communications
Customer support
Third-party service providers

By using the website, you acknowledge that you have reviewed our Privacy Policy.

Governing Law

These Terms & Conditions are governed by the laws applicable in the United Arab Emirates, subject to any mandatory consumer rights and protections that apply to your transaction.

Nothing in these Terms is intended to exclude or restrict a right or remedy that cannot legally be excluded or restricted under applicable law.

Disputes & Complaints

If you have a complaint or dispute relating to an order, product, payment, delivery, return, refund, or other Rover Island service, we encourage you to contact us first so that we can attempt to resolve the matter directly.

You can contact us at:

Email: support@roverisland.com
WhatsApp: +971 55 640 7089

Please include your order number and relevant details when contacting us about an order.

We will make reasonable efforts to review and resolve legitimate customer complaints.

If a dispute cannot be resolved directly, it may be referred to the competent authorities, courts, or other dispute-resolution mechanisms having jurisdiction under applicable UAE law.

Nothing in this section prevents a customer from exercising any mandatory legal right or remedy available under applicable law.

Changes to These Terms

We may update these Terms from time to time to reflect changes to:

Our business
Products and services
Website functionality
Payment methods
Delivery arrangements
Returns procedures
Promotions
Applicable laws and regulations

The updated Terms will be posted on this page with a revised Last Updated date.

Where permitted by applicable law, continued use of the website after an update means that you accept the revised Terms.

Contact Us

If you have questions about these Terms & Conditions, your order, our products, payments, delivery, returns, or any other Rover Island service, please contact us.

Rover Island

Website: www.roverisland.com
Email: support@roverisland.com
WhatsApp: +971 55 640 7089
Support Hours: Monday to Saturday, 10:00 AM to 5:00 PM
Location: Jebel Ali Freezone, Dubai, United Arab Emirates

We are committed to providing our customers with a clear, professional, and reliable online shopping experience.