Shipping policy

Rover Island delivers across the United Arab Emirates. This page explains our delivery options, costs, timeframes, and how your order is processed from the moment you place it to the moment it reaches your door.

Delivery Area

We currently deliver to addresses across the United Arab Emirates.

Delivery Options and Costs

Delivery Option Cost Estimated Delivery Time
Standard Delivery AED 15 2 to 3 business days
Standard Delivery (orders above AED 150) Free 2 to 3 business days
Next-Day Delivery AED 20 flat fee Next business day
4-Hour Express Delivery (DUBAI ONLY) AED 35 flat fee Within 4 hours of dispatch

Free standard delivery applies automatically at checkout once your order total reaches AED 150, before any applicable discounts unless stated otherwise at checkout.

Next-Day and Express Delivery Cutoffs

  • Next-Day Delivery is available for orders placed before 4:00 PM. Orders placed after 4:00 PM are not eligible for next-day delivery and will follow the standard delivery timeframe instead.
  • 4-Hour Express Delivery delivers within 4 hours of your order being dispatched, not 4 hours from the time the order is placed. the Order Should be Placed before 2PM (This Offer is Limited for Orders in Dubai, UAE)

Order Processing

Orders are processed during our operational window of 10:00 AM to 4:00 PM. This is the window in which our team prepares and dispatches orders, not the total time your order takes to arrive.

Orders placed within this window are processed the same business day. Orders placed outside this window are processed during the next available processing window.

Delivery Partner

Orders are delivered by Quiqup UAE, our courier partner across the Emirates.

Order Tracking

Once your order has been dispatched, you will receive tracking details so you can follow your delivery.

Address Accuracy and Delivery Attempts

Please make sure your delivery address is complete and accurate at checkout, including villa, apartment, or office number. An incomplete address may delay processing while our team confirms the correct details with you.

  • 3 delivery attempts made before an order is returned to us

Delivery Delays

We aim to deliver within the timeframes stated above. However, delivery times are estimates and not guarantees. Delays can occur due to circumstances outside our control, such as courier disruptions, weather, or public holidays. We are not responsible for delays caused by these circumstances, but we will keep you informed if we become aware of one affecting your order.

Damaged, Wrong, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please refer to our Return & Refund Policy for how to report this and what happens next.

Contact Us

For any question about your delivery, contact our Customer Support team with your order number ready: