Q1: Where does Roverisland ship to?

Ans: All across UAE

Q2: What should I do if my item is damaged/faulty?

Ans: Although we take care to avert any damage or faults to your goods during the delivery process, it is possible that problems may arise. Please accept our apologies if you have received a damaged or faulty product.

Please attach any pictures you have of the damaged product to and mail us at info@roverisland.com in order for us to investigate the issue and proceed with the return process. A member of our team will review the details and offer the best resolution to resolve your query.

Q3: I have received a wrong item!

Ans: Please send us the product picture along with the order details you've received at this email ID info@roverisland.com. Our team will coordinate with you.

Q4: I could not find the product I am looking for!

Ans: If you are unable to find a specific product that you are looking for then you can use "Find it for me" option in the menu.

All you have to do is to submit the form and we will take care of the rest. We will acquire the product and ship it to you.

Q5: What are the shipping costs and delivery times?

Ans: Rover Island offers FREE Standard Delivery across the UAE on all orders over AED 150. For orders below AED 150, Standard Delivery is AED 15 (delivered within 1 to 3 Business Days), and Next Day Delivery is AED 20 for orders placed before 4:00 PM. Please note that orders with incomplete address details may require verification via WhatsApp or call before dispatch.

Q6: I have not received my order!

Ans: Please mail us at info@roverisland.com with your Order Number. One of our customer care representatives will contact you within 24 hours.